🔐 Privacy Policy

Effective Date: August 4, 2025
Last Updated: August 4, 2025

At LuminoFlow, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information – such as your name, email address, phone number, business name, and service preferences submitted through our forms or booking system.
  • Usage Data – including IP address, browser type, device information, and pages visited, which helps us improve site performance and user experience.

2. How We Use Your Information

We use your data to:

  • Schedule and manage appointments
  • Send SMS/email confirmations, reminders, and follow-ups
  • Respond to inquiries or support requests
  • Improve our website and services

We do not sell or rent your personal data to third parties.

3. Third-Party Services

We work with third-party platforms that help deliver our services. These include:

  • Google Workspace – calendar syncing and form responses
  • Twilio or Pivot – for sending automated SMS reminders
  • Stripe – for secure payment processing

These services may collect or process limited personal data needed to function.

4. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings if desired.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your data
  • Opt-out of future communications

To make a request, please email us at lumino.flow@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with a revised date.

8. Contact Us

If you have any questions or concerns, contact us at:

Edgar Aguayo
lumino.flow@gmail.com
Orange, CA